Open weekends and late evenings

0% finance available

Free on-site parking


Dear valued patients,


Please do review our practice policies and T&C’s below, provided for your reference! If you should have any queries please do not hesitate to contact us, we would be delighted to help.


Booking Policy:

We take a minimum holding fee of £20 (or your appointment fee) to secure appointments as this helps us reduce missed appointments; time which we can be giving to patients in pain! Thank you for understanding.



We require 48 hours’ notice for cancellations. Any late cancellations, or failed appointments are chargeable at £60. Do let us know if you have an extenuating circumstance as charges can be removed at the discretion of reception on occasion, as a goodwill gesture.

Failed to attend and late cancellation appointment policy

Every year we lose valuable surgery time because of patients failing to attend their appointments, or cancelling at short notice. This means it may be difficult for us to accommodate our patients in need of urgent treatment, book routine appointments for our existing patients, and for new patients to register here. It also costs the surgery £250.00 per hour in lost time. This also makes it difficult for us to maintain our prices as affordable as possible.

A patient who fails to attend their appointment or cancels with less than 48 hours’ notice, will be liable for the late cancellation fee of £60 weekdays and £70 weekends. In the event that a further appointment is missed a further late cancellation or missed appointment fee will be applied.

Discretion will be used if there is a good reason for the appointment being missed.


Time keeping:

As we are dealing with healthcare for patients, there may be some patients who require extra time to ensure they feel comfortable and reassured. Often, this cannot be predicted. Where we run late for your appointment, we will inform you and offer you the option to wait or reschedule at a more convenient time. No discounts are applicable for this; we ask for your understanding as we will give the same level of attention and care to all our patients when they should need it.

We kindly ask that you inform us if you are running late as this will allow the clinical team to prepare adequately and keep us from running late for the next patient. If the late running is significant, we may not be able to offer the full planned treatment in that session and will arrange a suitable alternative with you. This is so that there is no unnecessary pressure on complicated procedures, to allow us to be able to deliver our best to you and ensure that you remain comfortable and relaxed as well.  It is important that we are mindful of other patients who may be delayed as a result of this.


Late running:

Please let us know if you are running late, by telephoning the practice.

We will not charge you for running late to an appointment as we understand these things may happen. Repeat occurrences may be chargeable at the same rate as late cancellation. For late arrivals more than 15 minutes into the appointment, we may decide to provide an alternative treatment or postpone the treatment to ensure we are not running too late into the next patient’s appointment. This is also so that there is no unnecessary pressure on complicated procedures, to allow us to be able to deliver our best to you and ensure that you remain comfortable and relaxed as well.  We will usually try to reschedule you on the same day, where possible, to avoid late cancellation charges to you.



Text and email reminders are available for all appointments. All text messages sent by our system are logged when successfully sent. It is your responsibility to check your text and email messages and to ensure that we are informed of any changes to your mobile phone number or email address. We will assume that you have received your reminder if it has been logged as successfully sent.

Please note, text messages and emails are sent out of courtesy, not necessity. It is your responsibility to turn up on time up on time for an appointment. Failure of the text messaging system for any reason is not sufficient reason for failing to attend or turning up too late for treatment.



Cancellations within 48 hours’ of the appointment are fully refundable or transferrable to a new appointment. Refunds are via bank transfer instantaneously on receiving your bank details. To avoid delays, kindly ensure accurate information is given including spelling and updated name, address, email, mobile number, etc.


Practice Membership:

We are launching our new Practice Membership Scheme, where you can sign up with an annual fee to receive your regular check ups and scale and polishes for free as well as discounts on all our treatments throughout the membership period. Please enquire more at reception if this is of interest to you.



We are delighted to accept referrals from you and would like to show you how much we appreciate it by offering you a 5% discount off your next treatment for each new referral that books an appointment with us (subject to T&C’s).

When you refer a friend, they too will receive 5% off their next treatment (subject to T&C’s).

Please refer to our rewards policy in clinic.


Staff Respect:

We will try to provide you a high quality service and will go out of our way to ensure you feel well taken care of. Where we make a mistake, we will work hard to correct it immediately and ask that you are kindly patient with us. Will not tolerate stressful, abusive or threatening behaviour to any of our staff in any circumstance. There is no need for it as any problem can easily and calmly be resolved as our main aim is to help. This will result in immediate discharge from the clinic.


Failed Payments:

We provide payment plans to ensure patients can financially afford the treatment they desire. We ask that you respect the financial agreements you commit to and if you struggle financially in any way you seek our advice as soon as you are aware of this.

Failure to make payments for treatment received can lead to late payment charges and a breakdown in the relationship we aim to maintain, and it may result in us seeking financial compensation via a third-party debt collector and/or subsequent discharge from the clinic.

We will always do our best to avoid these situations as we value the relationship with all our patients and always aim to service you in the best way possible.

You have a 48 hour cooling off period after which time, any cancellations of payment plans incur a 7% processing fee if taken out with Tabeo or a fixed £50 charge if this is another arrangement.



Here at the Clinic we are passionate about providing you with the best service. In order to achieve this, we rely on patient feedback to constantly improve our service. Please do let us know how we do.

We value your feedback and appreciate your constructive comments; we may from time to time ask for your feedback via email or in our comments book at reception in the waiting area.

From time to time, we hold competitions to win prizes. Please ask at reception for more information. We will always reward you for your time.



We may from time to time contact you about offers we have at the clinic, PLEASE ASK US FOR CURRENT OFFERS. If you would prefer not to be contacted by The Cherrytree Dental Care, please indicate this by sending back this section in an email reply with the relevant preferences:

  • Contact via text message – we will send you complimentary reminders; you can opt out of marketing but not reminders
  • Contact by email – we will send you appointment confirmations, reminders, treatment plan, information,; you can opt out to receive practice information and practice promotion or offers
  • Contact by telephone – we will contact you about appointment confirmations, reminders, treatment plan, information; you can opt out of being called about any offers we may have
  • Contact by Letter – occasionally, if we cannot reach you another way, we will contact you about appointment confirmations, reminders, treatment plan, information; you can opt out of receiving marketing information from us via post

Data Protection Policy:

The Cherrytree Dental Care complies with the 1998 Data Protection Act. Our procedures for ensuring that our patients’ personal information is stored and processed lawfully and fairly are described in this policy.

What personal data do we hold?

To ensure that we provide the highest standard of care and patient service, we need to hold some personal information about you. This personal data comprises:

•Your past and present medical and dental condition;
•Personal details such as your date of birth, your physical and e-mail address, your telephone number and your NHS number;
•Radiographs, clinical photographs and study models;
•Detailed information about the dental treatment we have provided or have proposed to provide, and its cost;
•Notes of conversations between yourself and any member of our staff;
•Records of consent to treatment;
•Any correspondence relating to you with other healthcare professionals, i.e. hospital or community services.

Why do we need to hold this information?

Comprehensive and accurate information is one of the tools we use to provide you with the highest quality of dental care and to ensure that our communication runs smoothly and all proposed treatments are appropriate and safe to use in any individual case.

How do we process the data?

We will process your personal data in the following ways:

1.Retaining information

We will retain your personal information whilst you are a practice patient and for at least 11 years after you cease to be our patient, or, for children, until the age of 25 – whichever is the longer.

2. Security of information

Any personal information that we hold for our patient is safely stored on the practice computer system and/or in our manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system is password protected, has secure audit trails and we do back-ups regularly. Our processes are audited regularly to ensure compliance with this policy.

3. Disclosure of information

In order to provide proper and safe dental care, we may need to disclose some of your personal information to the following:
•Your general medical practitioner
•The hospital or community services
•Other health professionals caring for you
•Inland Revenue
•Private dental schemes of which you are a member.

Disclosure will take place on a ‘need to know’ basis so that only those individuals/organisations who need to obtain information from us in order to provide care to you and for the proper administration of Government will be given the information. The only information that will be disclosed is the information requested by the individual/organisation. In very limited circumstances, or when required by law or a court order, personal data may have to be disclosed to a third party that is not a healthcare provider. In all other occasions, your personal information could be disclosed only when you have provided us with a specific consent.

4. Access to information

You have the right of access to the data we hold about you and to receive a copy. We need you to provide us with a written request in order to be granted access. Access to computer records and manual records (including radiographs) may incur a charge of £50.00. We may ask you for proof of identity before we comply with your request. We will provide you with a copy of the record and, if so required, with an explanation of the record, within 40 days of the request and payment of the applicable fee.

If you do not wish to have your personal information disclosed or used in any way described in this policy, please discuss this with the Practice manager or Miss Maria C. You have the right to object to the disclosure of information but this may affect our ability to provide the highest quality of dental care.

Cookie policy:

Most other websites will ask you to enable ‘cookies’ when using them. The cookies are a useful tool that allows the website to ‘remember’ certain information about you, either for the duration of the visit (‘session cookie’) or permanently (‘persistent cookie’).
The information that the ‘cookies’ remember for you is never personal and cannot damage your device. They only store your preferences and help you navigate between pages and improving your experience.
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
By accepting cookies or using any part of the site beyond the home page, you consent to the use of cookies. We will use a cookie to remember your preference. Please be aware that disabling cookies may prevent you from using all the features in our websites – such as booking appointment online.

Our communication with you:

The communication with our patients is of paramount importance to us. Protecting and safeguarding it enables us to effectively use all information gathered from you and apply it in order to carry out the best treatment for you.
All our employees have a contractual obligation not to disclose any sensitive information about the practise or its patients, details of which can be found in our Data Protection Policy.
Additionally, all communication with our patients via e-mail is strictly protected. All completed queries are safely stored in the patient’s file, which is password protected and are subsequently deleted from our e-mail inbox folder.
Pending queries are forwarded to a Patients’ queries folder, which is again password protected to ensure their safety. Once completed, they are deleted from our e-mail inbox folder.


Thank you for taking the time to read through our policies. We look forward to building a positive, honest, caring relationship with you and will always aim to act in your best interests in providing an excellent service.


If you have any questions please do not hesitate to contact us:

T. 02086179180

E. reception@cherrytreedentistry.co.uk


We very much look forward to seeing you in the clinic soon!


Warm wishes,

Dr Nadia Raitchev Dr Neli Garbelova Dr Ivo Raitchev and The Cherrytree Dental Care team 🙂


” I needed emergency treatment on my wisdom tooth and Dr Raitchev was fantastic and really helped me in a short space of time. I received first class treatment and would highly recommend Cherrytree Dental Care. ”
” Staff is extremely friendly, helpful and understating. I had a great experience and would highly recommend this place. I’ve found my dentist at last! ”
” very good and skilled service ”
” Extremely professional, knowledgeable and friendly staff. ”
” Personal service and attentive ”
” Because they are the best team! Thank you! ”
” There are professional!!! ”
” Dr.Ivo Raychev is the best dentist that I ever met. The way how he work with the patients is amazing. Highly recommend!! ”
” I faced with high standards of professionalism in a friendly environment with acceptable prices. It is important to feel that somebody do care about your needs and to see the result of the conscientiously done job. I’m happy with Cherrytree and will keep them as my dentist practice in future. ”
” I have been checked and explained in deep details of what I need as treatment what have been given an options to decide what is best in my case ”
” I would highly recommend to my friends and family. The staff is extremely helpful, friendly and mainly highly knowledgeable and professional. They use the latest technology and products. ”
” I start again to believe,that in this country could find a proper dentist. ”
” Feel welcomed and felt being in safe and professional hands. ”
” Excellent communication. Professional and adequate staff with friendly and easy to approach attitude. Best service ever. ”
” Friendly environment and amazing service as always! ”
” Absolute professionals and work gently ”
” Good treatment ”
” They simply deserve ”
” I would highly recommend this clinic to family and friends for a number of reasons. First,everyone working there is a great professional and provide amazing service. Second,everyone is very friendly overall I’m very happy with the people working there and the service they provide. ”
” I feel very good ”

Opening hours

Monday 09:00-18:00
Tuesday 09:00-20:00
Wednesday 09:00-18:00
Thursday 09:00-18:00
Friday 09:00-18:00
Saturday 09:00-15:00
Sunday Emergency

How to find us

Nearest tube stations:
Kingston, Norbiton, Raynes Park, Putney – take bus 85 from there directly to us, bust stop Robin Hood Lane
Driving: Just off the A3 robin hood junction
Nearest overground train stations:
Putney, Kingston, Norbiton, Raynes Park

Our location

93 Robin Hood Way
Kingston Vale
SW15 3QE

The Cherrytree Dental Care is the trading name of Cherrybell Ltd registered in England Company Number 04479342. 93 Robin Hood Way London SW15 3QE.

We are associated with…

93 Robin Hood Way, London, SW15 3QE